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Prices may vary based on date and time.
Gift Card

FAQs

Birthday Party FAQ

  • Is there a minimum age for admittance into Chuck E. Cheese?

    No one under 18 is admitted to Chuck E. Cheese’s without a parent or adult, since all minors have to enter and leave the establishment with an adult who has the same stamp for security purposes. 

  • How far in advance do I need to make my reservation?

    We accept birthday reservations up to 90 days in advance, and you can book a birthday party reservation up to 24 hours prior to the party if seating is available.
  • What if I have more than one child celebrating a birthday?

    More birthday stars, double the fun! Our parties are able to accommodate more than one birthday child in the same birthday party for an extra cost. You will be charged the regular Party Package price plus $4.99 for the additional birthday child.

  • What items can I bring to a party?

    You can always personalize your party celebrations at Chuck E. Cheese’s! You’re free to bring your own birthday cake, favorite ice cream, and your own table decorations.

  • What items am I not allowed to bring in?

    From delicious and fun food to the best in entertainment, we always strive to bring you everything you need to make your party a success. Unfortunately, there are some items that are not allowed to a party in our locations like outside food (other than cake or ice cream) piñatas, cups, or outside entertainment.

  • What happens if my guest count changes?

    Upon booking a birthday party, our 4-child minimum policy will be in effect for all parties.  Child minimums, however, are subject to change with certain stores and will be noted within the reservation site, upon booking.  You can lower this number up to 24 hours prior to the party, but to add on please do that as soon as possible to ensure we have seats available.  Our policy allows for up to 2 no-shows on the day of your party. Any additional children not in attendance will be subject to the per child cost.

  • I was not offered the time frame I needed. What can I do?

    We apologize for any inconvenience this might cause but the party times are set schedules and cannot be altered. The time(s) option(s) provided are the only times available on the day you selected. The good news is that you are more than welcome to arrive earlier at the day of your party and let the children play before your event starts. However, your table and host/hostess will only be prepared for you at the scheduled time of your reservation. If you need a later time, you could also check the availability of a different location or date.

  • What if I want the table reserved longer than 2 hours?

    If you have your party Monday-Thursday you have unlimited time at your table(except school holidays) and Friday-Sunday you have 2 hours.
  • How much does a party cost?

    Package prices are not guaranteed and will vary based on the date and time selected. Package prices are subject to change daily and are only guaranteed after your party has been booked.
  • Is there a deposit required to make a birthday reservations

    We require a non-refundable $50 deposit to secure your reservation.  The deposit will be applied towards your party total on the day of the party.  Your reservation may be cancelled and/or rescheduled at any time.  If you need to cancel, your reservation the non-refundable deposit can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled.  The billing descriptor you will see on your credit/bank statement will be portrayed as "Chuck E. Cheese Deposit".

  • When purchasing the Mega Super Star Package, can we use the Unlimited Play on a different day?

    Sorry, but Unlimited Play purchased as part of this package is only good for the day of the reserved party.

  • What will the table setup include

    Along with all the super-cool items listed in the party package you choose, we will decorate your table with our fun Chuck E. Cheese’s cups, pizza plates, and birthday plates. And of course, we will also provide forks, napkins, and utensils so you can focus only on the fun.

  • Does Chuck E. Cheese's sell cakes?

    That's right! At Chuck E. Cheese's we have the perfect birthday cake for you. We offer chocolate or vanilla cakes available in two sizes. The 8" round cake serves approximately 12 guests and the 1/4 sheet-size cake serves approximately 18-20 guests.

  • Can Chuck E. Cheese write the child's name on the cake?

    Sorry, but we do not offer this service.

  • Does Chuck E. Cheese sell ice cream?

    You bet! We love ice cream! We sell cups of Vanilla or Chocolate ice cream that can be pre-ordered during your reservation or purchased through your host. The majority of our locations also offer a variety of ice cream treats through our ice cream vending machine. If you have a flavor preference, you can also bring in your own ice cream too! Just don’t forget to bring in a scoop to help when serving.

  • What is in the Goody Bag?

    Who doesn’t love goody bags? Our Chuck E. Cheese's goody bags include a variety of cool toys and delicious treats that kids of all ages will love.
  • Can I choose the colors of my balloons?

    Sorry, but the color of the balloons you will receive is based on availability in each location, so we cannot guarantee any particular color.

  • Does the $50 deposit go back towards my party?

    Yes, once the total deposit is paid, the non-refundable $50 will be applied toward your total bill at the end of your party.  Your reservation may be cancelled and/or rescheduled at any time.  If you need to cancel, your reservation is non-refundable deposit can be used towards a new reservation with one year of the reserved date of the party that was cancelled.
  • What if I cannot pay my deposit within 2 days?

    Sorry but because of high demand for our reserved parties, we must receive the deposit from you timely or the reservation will be cancelled.

  • Can I pay my full or remaining balance before the party?

    The only payment we accept prior to the date of the reserved party is the deposit.  You are more than welcome to purchase gift cards that may be used on the day of the party.

  • What is your cancellation policy

    Once the deposit is made it is non-refundable.  However, if you need to cancel your reservation the deposit can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled.

  • What if I lost my confirmation number?

    No problem! If you provided your email address, you can locate your reservation information by clicking here. If you did not provide your email address in the reservation, please feel free to send us an email with your party information.

  • How do I get invitations

    No worries, we got you covered! At Chuck E. Cheese's we want to make it easy for you. You can send free online invitations powered by Punchbowl through our website.
  • How do I get my free play points for booking online?

    Once you book your party online, the restaurant will be notified to issue your free play points on the day of the party.